CAREERS AT MANTLE

Work Location: Hybrid remote in San Francisco, CA 94124

Job Type: Full-time

Pay: $150,000.00 – $240,000.00 per year

Your Role:

As the CCO, you will define the commercial strategy, and your mandate will be to drive commercial acceleration of Mantle’s technology. You will lead the charge to scale the sales of Mantle’s offerings and solidify our position in the market. You will be a key driver in meeting Mantle’s annual sales goals, building long term partnerships as well as providing market feedback to internal teams within Mantle. You will guide the company in a fast-paced, entrepreneurial environment, ensuring that our technology reaches the top contract manufacturers, OEMs, and toolmakers globally.

Responsibilities:

• Commercial Leadership: Lead the sales process & results by executing a strategy for selling Mantle systems and technology as a mission critical tooling/manufacturing solution. You will lead the sales and marketing teams to create and optimize strategies that increase ROI and accelerate Mantle technology adoption.
• Strategic Evangelism: Evangelizing Mantle by passionately conveying the value of Mantle’s technology to the industry. You will define product positioning and messaging that is differentiated, defensible, clear, and drives action.
• Business Growth: Identifying top companies in our targeted markets (mold builders, molders and OEMs) to partner with and execute on bringing Mantle’s metal hybrid systems to market. You will align customer goals with business growth objectives, including managing the full P&L for the organization.
• Commercial Strategy: Leading the company’s commercial strategy as Mantle grows sales in the United States and internationally. You will help build an inclusive culture and productive environment where everyone can contribute fully.

Experience:

• Experience: 10+ years of experience, including leadership experience, with a proven track record of launching and growing new B2B industrial equipment sales & marketing organizations.
• Sales Focus: Minimum 8 years experience and consistent record of annual over-quota sales results in manufacturing technology sales (prefer CNC capital equipment, injection molding equipment or additive manufacturing equipment sales experience).
• Industry Knowledge: Deep understanding of business models, including capital equipment leasing and maintenance as well as experience with consumables and software.. Experience and/or understanding of toolmaking, injection molding and additive manufacturing is highly desired.
• Leadership Style: Expert communication skills and the ability to hold high-level C-level customer conversations that drive mutual business value and move the relationship forward. Strong analytical and goal-oriented mindset.
• Location: Remote candidates are accepted, but you must be willing to travel to Mantle’s headquarters in San Francisco twice a month to collaborate with the team.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Your Role:

As a Senior Manager / Director of Customer Success, you will be a critical leader, integral in building and directing the day-to-day operations of Mantle’s Customer Success and Field Service organization from the ground up. You will not only become an expert in Mantle’s technology but will also set up efficient, scalable processes and infrastructure to service and support Mantle’s growing fleet of industrial 3D printers. This is a hands-on role where you will manage the customer success team, align customer goals with business growth objectives, including managing the full P&L for the service organization, and maintain close relationships with our most noteworthy accounts across the medical, consumer, and industrial industries.

Responsibilities:

• Building and managing the Customer Success team, developing the department for scalability and sustained growth with customer-first people, processes, and strategies.
• Managing budgets, service packages and making smart business decisions as part of owning the P&L for customer success and service
• Overseeing the delivery, installation and onboarding at new customer locations
• Managing ongoing operations of Mantle’s technology at current customer sites, including deploying regular technology updates, field service and preventative maintenance visits
• Implementing proven, data-led strategies to maintain, improve and drive value for customer relationships with a systematic approach for the CS team
• Creating an optimized and data-led model of the customer journey; determining critical metrics, health scores, and KPIs relevant to individual accounts and the CS team.
• Increasing product adoption and retention amongst diverse customers; collaborating with sales, marketing, and development teams to execute strategies to increase ROI.
• Representing the customer voice while collaborating across manufacturing, engineering, materials, process departments to deliver top tier product and service.

Experience:

• Minimum 3 years of experience as a Customer Success Manager, with proven performance in project management, small team leadership, and achieving revenue goals.
• Strong communication skills and the ability to engage with customer executives.
• Business development experience, ideally in a fast-paced, entrepreneurial environment.
• Understanding of enterprise business models, including subscription and renewal, with a preference for experience with hardware products and services.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance